How much is shipping?
Shipping is dependent on the size of the items you purchase – its $2.50 if we can fit it in an envelope, $9.20 for a Aus Post small satchel (up to 5kg) and $15.70 for an Aus Post large satchel (up to 5kg). The package size is auto selected at checkout and if we get it wrong (aka you order more than 5kgs of stuff!) we’ll contact you and get your okay to proceed or provide a refund. There is also the option to contactless pickup within 5km of Narre Warren VIC AUS.
Do you ship internationally? Do you offer express post?
Not automagically on the website – email firstname.lastname@example.org to discuss.
How quickly do my goodies arrive?
We’re a volunteer community group so may not ship your order on the same day you order or even the next day! We do our best to dispatch quickly and then you’re in the hands of Australia Post!
Returns and Exchanges
If the product you purchased from this website was not what you expected or has a manufacturing problem please contact us via email@example.com for a replacement, credit or refund subject to Australian Consumer Law. We will refund your return shipping costs only where a product is faulty.
If your garment is the wrong size (and unworn), contact us at firstname.lastname@example.org to discuss exchange options as we may not have the required alternate available.
We do not offer a refund or exchange if you change your mind.